live chat

WITH LIVE CHAT, OUR AGENTS CAN OFFER YOUR WEBSITE VISITORS ON DEMAND HELP, ENHANCE SUPPORT AND INCREASE SALES TO BOTH PROSPECTIVE & CURRENT CUSTOMERS

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ENQUIRY FORM

IF IT’S AFTER HOURS AND OUR AGENTS ARE NOT AVAILABLE, VISITORS ARE ABLE TO FILL IN AN ENQUIRY FORM INSTEAD WHICH IS THEN CONVERTED TO AN EMAIL AND SENT TO YOU

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CHAT AVAILABLE

IN A PASSIVE MODE, CLIENTS WILL SEE A CHAT BOX SHOWING THAT CHAT AGENTS ARE AVAILABLE ONLINE AND CLIENTS CAN INITIATE A REQUEST TO CHAT TO AN AGENT BY CLICKING ON THE CHAT BOX

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customer details

OUR SYSTEMS ARE INTEGRATED; AGENTS HAVE ACCESS TO CUSTOMERS HISTORY FROM PAST VISITS AND CAN ADDRESS THEIR ISSUES OR RELAY THEM TO YOU IF THEY’RE UNABLE TO HELP

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REAL PRESENCE

YOUR WEBSITE CAN BECOME A REAL SELLING & CUSTOMER SERVICE PORTAL; IF A VISITOR STAYS TOO LONG ON YOUR WEBSITE, AGENTS CAN CHAT PROMPT THE CUSTOMER TO ASSIST WITH ANY ENQUIRY