DAY-TO-DAY support

YOUR BUSINESS NEEDS FAST RESPONSIVE SUPPORT TO RUN SMOOTHLY; WE USE A MIX OF OLD-FASHIONED PHONE SUPPORT AND OUR OWN APP TO SUPPORT YOUR STAFF AT ALL LEVELS

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1

FIRST POINT OF CONTACT

YOU WILL GET A LIST OF OUR SUPPORT STAFF MOBILE NUMBERS TO CALL FOR ANY URGENT ISSUE; GENERAL REQUESTS FOR SERVICE CAN BE RAISED IN OUR “CUSTOMER SUPPORT” PORTAL ON OUR WEBSITE

2

SALES STAFF

YOU’RE ASSIGNED A SENIOR ACCOUNT MANAGER WHO WILL NOT ONLY RESPOND TO ANY SALES ISSUES BUT ALSO COACH YOUR SALES STAFF ON HOW TO HANDLE ONLINE ENQUIRIES AND OPTIMISE CONVERSION

3

ADMIN STAFF

WE PROVIDE PHONE SUPPORT FOR ANY INSTALLED APPLICATIONS IF IT’S URGENT, OTHERWISE YOU MAY RAISE A SERVICE REQUEST VIA OUR “CUSTOMER SUPPORT” APP AND YOU WILL GET A PROMPT RESPONSE

4

TECHNICAL

SYSTEM BUGS OR ONLINE ACCESS SUPPORT ISSUES HAVE THE HIGHEST PRIORITY AND ARE SWIFTLY ADDRESSED; THE SAME SUPPORT SYSTEM IS ALSO USED TO GET YOU UPDATED ON PROGRESS OF YOUR ISSUE