Customer requests

HELP CLIENTS AND ANSWER THEIR SALES QUEST IONS & SUPPORT REQUESTS VIA A COMPREHENSIVE TICKETED SUPPORT SYSTEM

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1

EASY CLIENT ACCESS

A VISITOR TO YOUR WEBSITE CAN FILL IN AN ENQUIRY FORM OR A CURRENT CLIENT CAN SEND AN EMAIL; EITHER WILL CREATE A REGISTERED TICKET STAMPED WITH DATE/TIME

2

MANAGE LIKE A PRO

YOU HAVE TOTAL CONTROL WITH A LIST OF ALL REGISTERED TICKETS, THEIR STATUS, WHO IS ATTENDING TO THEM ETC; YOU CAN ALSO AUTO DIRECT TICKETS TO YOUR CALENDAR

3

COMMUNICATION TRAIL

AN EMAIL TO THE CLIENT IS TRIGGERED FOR ANY CHANGES OR RESPONDS TO THE TICKET; THEY CAN EMAIL BACK OR LOGIN TO THEIR PORTAL FOR FULL HISTORY OF THE TICKET

4

MEASURING SERVICE

YOU CANNOT MANAGE WHAT YOU CAN NOT MEASURE; HERE YOU HAVE TIMELY STATISTICS ON CLIENT REQUESTS & RESPONSES SO YOU CAN DECIDE IF ACTION IS REQUIRED