CALL TRACKING

YOUR BUSINESS WEBSITE GETS A SPECIAL PHONE NUMBER TO PLACE PROMINENTLY ON THE WEBSITE SO YOU CAN TRACK AND RECORD EVERY CALL MADE AND TAKE ACTION IF NEEDED

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1

TRAFFIC

THE SYSTEM LETS YOU MONITOR CALLS FROM VISITORS TO YOUR WEBSITE SO YOU WON’T MISS ANY IMPORTANT CALLS AND IT RECORDS THE CONVERSATION FOR FURTHER ANALYSIS IF REQUIRED

2

CAMPAIGNS

TRACKING CALLS BECOMES INVALUABLE WHEN WE’RE RUNNING GOOGLE AD CAMPAIGNS AS WE DETECT CAMPAIGN TRACKING CODE AND ARE ABLE TO MONITOR THE SUCCESS OF THE CAMPAIGN

3

QUALITY OF CALLS

IT’S IMPORTANT TO LISTEN TO STAFF ANSWERING CLIENTS CALLS AND IF THEY ADEQUATELY DEAL WITH SALES ENQUIRIES OR SUPPORT REQUESTS AND TO ESTABLISH IF TRAINING IS REQUIRED

4

DISPUTES

RECORDING CALLS LEAVES NO AMBIGUITY WHEN IT COMES TO DISPUTE RESOLUTION AS IN WHO SAID WHAT AND WHEN; MANAGEMENT CAN BE CLEARLY SEE WHO WAS IN ERROR